Delivery, Exchange and Returns Information

Delivery

Our delivery services and charges are listed in the table below. Timings are estimated by our shipping partners and are from the point of dispatch.

  

 Customs & Duty

Unless otherwise stated, all items are shipped from the United Kingdom. Orders may incur duty & other charges upon entry. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.

We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery, there are any additional charges due our carrier will contact you to arrange payment.

 

Returns

ERINISI seeks the complete satisfaction of its clients. In the event that you are not satisfied, you have the following options:

 

Regularly Priced Items

If you would like a refund for your regularly priced item, please contact customercare@erinisi.com to receive instructions on how to return your merchandise.  Please do not return the item without sending an email to customercare@erinisi.com

Return requests will be accepted within 14 days upon the customer's receipt of the merchandise. Please note that we cannot refund the shipping costs. This includes the original shipping cost (indicated in your order as “shipping cost”) to send your order to you, as well as the shipping costs for your return.

 

Items on Sale

Items on Sale are not eligible for returns or exchanges.

 

Defective Merchandise

If merchandise is defective, please notify us within 48 hours of receipt of the merchandise or return will not be approved. Additional shipping fees will be waived for replacement items on defective merchandise.  It is important to note that all merchandise is thoroughly inspected before shipment for any damage.  If it appears that merchandise has been tampered with, no replacement or refund will be issued.

Conditions for Returning

Items returned or exchanged must be in the original condition (unless defective) i.e. new, unworn and in sellable condition.  All tags must be in place and hygienic protective shields attached (never removed) on swimsuit bottoms.  Merchandise which is NOT in new condition, and has been soiled, damaged, washed, mishandled, or is missing the tags will be returned to the purchaser. No credit will be issued and the purchaser will be charged for the return shipment and will forfeit all claims.  ERINISI reserves the right to refuse any return that is poorly packaged or damaged and by way rendering the items unsellable.  Once an order has been placed, you may not cancel once the order has shipped.  However, if the merchandise has not yet been shipped, you may be able to cancel by immediately contacting ERINISI at customercare@erinisi.com

 

Returns Processing:

Refunds will be issued within 3 days of receipt of returned merchandise and may take an additional 5-7 days to appear on your account.