We have a size guide for you to follow, but if you have specific questions about an item that are not already mentioned in the details section on each product please contact our Customer Service team.

ERINISI is designed and manufactured at our in-house atelier based in England, United Kingdom.

Ordering online from ERINISI is easy! When viewing an item, simply select your size and quantity needed and then click ‘Add to Cart’. You can review the items in your Cart at any time by clicking on the ‘Cart’ icon in the top right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue shopping or continue to checkout and place your order.

Once you have your selected items in your Cart, simply click the ‘Checkout’ button. You will then be prompted to either sign in to your account, or enter contact details. Next, choose your preferred shipping method and enter any discount codes or credit vouchers that you may want to use. Finally, you will be directed to complete payment. A confirmation email will be sent to your registered email address containing the contents of your order!

Please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply contact our Customer Care team.

If an error message keeps occurring in your checkout process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. You can also try shopping from a new browser or using a different payment method such as PayPal. If the error message keeps re-occurring, please contact our Customer Care team.

After you place your order on erinisi.com, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email within 24 hours, please contact our Customer Care team.

Allow 1-3 business days for pre-mades to dispatch, and approximately 2-4 weeks for made-to-order.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Since our orders are shipped automatically from our warehouse no manual changes can be made. Please double check your items and address details to ensure the correct details are confirmed at checkout as cancellations are not possible.

Via the tracking details sent at shipping confirmation.

At times delays can occur which are outside ERINISI’s control, and which we are not responsible for. If you have a delayed parcel please reach out to the shipping carrier initially with your tracking number as they will have the most up to date information. Following this the customer care team can assist with any unanswered questions.

Customs duties and/or VAT apply for international orders at the discretion of the destination country and are the responsibility of the customer. ERINISI is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order.

UK orders have customs and duties pre-paid.

Australian orders are charged customs and duties on orders over $1000 AUD when shipping from the UK to Australia.

USA orders are charged customs and duties on orders over $800 USD. 

We reserve the right to deduct any costs from your refund that we incur from parcels that are returned to us due to unpaid customs charges.

In the event that a parcel is unclaimed or rejected/refused by the receiver, the carrier will return it to ERINISI. Depending on postage cost and location a £5 / €10-30 fee will be deducted from your store credit for return shipping. This fee is non-negotiable. Additionally, parcels returned due to incorrect address will incur a fee (£5 UK, €10 EU, €30 non-EU).

After your parcel has dispatched, you will receive a shipping confirmation email which includes tracking details. Simply click on the link provided to track your order.

We encourage you to reach out to the shipping carrier responsible for delivery and quote your tracking number as they will have the most up to date information. If you still require assistance contact our Customer Care Team

If your order has been fulfilled, address changes are not possible. If you request a change prior to fulfilment this may be possible but cannot be guaranteed.

We accept products purchased from erinisi.com in new condition with tags and liners in tact for store credit or refund. Return shipping is at customer expense. You have 14 days from arrival date to exchange for store credit. Please note sale items are final sale are not eligible for return. Sale items including full price items purchased at a discount of more than 15% are not eligible for return. For sanitary reasons please try on swimwear over your underwear, we do not accept exchanges that are worn or are soiled/stained. 

Super easy - initiate a return by contacting our Customer Care Team

Once your items are inspected by the returns team, you'll receive your store credit or refund notification via email typically within 5-7 business days.

All items marked as final sale, or with a Discount Code of above 15% have been reduced in price and cannot be returned for an exchange to store credit. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact our Customer Care team and review our size chart before placing your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.

• Items within 14 days of their arrival date.
• Full priced items in new condition. Item must be undamaged, unworn, unwashed with tags attached and in original packaging.

• Items marked as final sale.
• Free gifts or promotional items with retail value.
• Sale items including items purchased during flash sales or with a code above 15%.
• Items that have been worn or are soiled/stained.

We are confident you’ll love your pieces however if there are any issues with quality or a fault we will resolve this quickly. Please contact our Customer Care team. Items suspected of being faulty must be returned via our normal returns process, for inspection by our quality control team.

Any items received that are not in original condition, in packaging with panty liner in tact and tags attached or have stains/soiling will be immediately shipped back to you from our returns warehouse. We are unable to issue store credits on these items for sanitary reasons. Shipping costs will be covered by deducting from store credit.

Get in touch with us through our contact page for help, we are happy to assist.

Enter promotion code or store credit code at checkout at the top right hand side. Enter code in the box with text ‘Gift card or discount code’ and press Apply. This will minus the store credit amount from your order total, or apply the discount to the order.

If you are experiencing issues with a promo code or store credit contact our Customer Care Team.

Our customer care team is available GMT 9am till 5pm business days. Please be mindful our team works internationally and may be on a differing time zone. Please allow 48 business hours for a response to be received. Your enquiry is important to us and we appreciate your patience as we respond to your enquiries as promptly as possible.