Rédigez une réponse claire et concise pour guider vos clients.

Rédigez une réponse claire et concise pour guider vos clients.

Ordering online from ERINISI is easy! When viewing an item, simply select your size and quantity needed and then click ‘Add to Cart’. You can review the items in your Cart at any time by clicking on the ‘Cart’ icon in the top right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue shopping or continue to checkout and place your order.

Once you have your selected items in your Cart, simply click the ‘Checkout’ button. You will then be prompted to either sign in to your account, or enter contact details. Next, choose your preferred shipping method and enter any discount codes or credit vouchers that you may want to use. Finally, you will be directed to complete payment. A confirmation email will be sent to your registered email address containing the contents of your order!

Please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply contact our Customer Care team.

If an error message keeps occurring in your checkout process, more often than not there is a credit card problem, or a defect with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. You can also try shopping from a new browser or using a different payment method such as PayPal. If the error message keeps re-occurring, please contact our Customer Care team.

After you place your order on erinisi.com, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email within 24 hours, please contact our Customer Care team.

Allow 1-3 business days for pre-mades to dispatch, and approximately 2-4 weeks for made-to-order.

Oui, nous expédions partout dans le monde. Des frais d'expédition s'appliqueront et seront ajoutés au moment du paiement. Nous proposons des réductions et des promotions toute l'année, alors restez à l'écoute des offres exclusives.

Ca dépend d'où tu es. Les commandes traitées ici prendront 5 à 7 jours ouvrables pour arriver. Les livraisons à l'étranger peuvent prendre de 7 à 16 jours. Les détails de la livraison seront fournis dans votre e-mail de confirmation.

Since our orders are shipped automatically from our warehouse no manual changes can be made. Please double check your items and address details to ensure the correct details are confirmed at checkout as cancellations are not possible.

Via the tracking details sent at shipping confirmation.

Rédigez une réponse claire et concise pour guider vos clients.

Rédigez une réponse claire et concise pour guider vos clients.

Rédigez une réponse claire et concise pour guider vos clients.

Rédigez une réponse claire et concise pour guider vos clients.

Rédigez une réponse claire et concise pour guider vos clients.

If your order has been fulfilled, address changes are not possible. If you request a change prior to fulfilment this may be possible but cannot be guaranteed.

Rédigez une réponse claire et concise pour guider vos clients.

Rédigez une réponse claire et concise pour guider vos clients.

Rédigez une réponse claire et concise pour guider vos clients.

All items marked as final sale, or with a Discount Code of above 15% have been reduced in price and cannot be returned for an exchange to store credit. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact our Customer Care team and review our size chart before placing your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.

• Items within 14 days of their arrival date.
• Full priced items in new condition. Item must be undamaged, unworn, unwashed with tags attached and in original packaging.

• Items marked as final sale.
• Free gifts or promotional items with retail value.
• Sale items including items purchased during flash sales or with a code above 15%.
• Items that have been worn or are soiled/stained.

We are confident you’ll love your pieces however if there are any issues with quality or a fault we will resolve this quickly. Please contact our Customer Care team. Items suspected of being faulty must be returned via our normal returns process, for inspection by our quality control team.

Any items received that are not in original condition, in packaging with panty liner in tact and tags attached or have stains/soiling will be immediately shipped back to you from our returns warehouse. We are unable to issue store credits on these items for sanitary reasons. Shipping costs will be covered by deducting from store credit.

Vous pouvez nous contacter via notre page contact ! Nous serons heureux de vous aider.

Rédigez une réponse claire et concise pour guider vos clients.

If you are experiencing issues with a promo code or store credit contact our Customer Care Team.

Our customer care team is available GMT 9am till 5pm business days. Please be mindful our team works internationally and may be on a differing time zone. Please allow 48 business hours for a response to be received. Your enquiry is important to us and we appreciate your patience as we respond to your enquiries as promptly as possible.